Lloyd’s 'one-size-fits-all' Blueprints risk failure

Lloyd’s of London is at risk of becoming “far less relevant” unless it issues practical, company specific playbooks to support its Blueprint Two digitalisation work, according to consultancy Altus.

Speaking at a London-based event at the end of June 2022, the consultancy firm emphasised that although Lloyd’s is currently engrossed in implementing digitalisation to create a better, faster and cheaper marketplace, it believes that tangible details are still missing around the physical output for individual firms arising from the Future at Lloyd’s programme.

Lloyd’s has instead adopted a broad brush, market-wide approach to its modernisation, rather than considering distinct market participants, Altus noted.

“Blueprints for transformation are fine, but they are nothing more than just plans and proposals. They will never execute anything on their own,” said Altus specialty markets practice director Matt Carter.

Losing the competitive edge

Carter continued: “Right now, [Lloyd’s] is at risk of becoming far less relevant in five years.

“Long gone are the days when it was just Lloyd’s that could handle the most complex, cross-border policies and claims. Its competitors can now do the same work cheaper and faster. It has simply lost its competitive edge and it needs proper playbooks to regain it.

“One of the biggest potential mistakes that Lloyd’s is making is that its Blueprints are for the market as a whole. This will not work.

”With the market comprising of over 300 businesses, we argue that there is no one-size-fits-all solution to its challenges - every organisation needs an individualised playbook. Trying to create a workable playbook for the entire market is an impossible task.

“Lloyd’s needs to change tack and we set out a number of ways in our whitepaper for it to do that. Unless it adopts this approach, or something similar, we cannot see it lasting.”