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Hybrid working model is a ‘huge opportunity’ post-pandemic – Direct Line Group’s Penny James

By Insurance Times 2021-03-09T08:33:00

Direct Line Group’s chief executive says she is proud of her staff managing the stresses of lockdown while serving customers throughout the pandemic

The success of home working and Direct Line Group’s staff appetite to work to a hybrid model post-Covid is a huge opportunity, according to the insurer’s chief executive Penny James.

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