By the end of this year, QBE will have 45 ‘robots’ in place completing 30,000 tasks a week across its European division. This is twice the number of robotics-facilitated tasks completed on a weekly basis at the end of 2019 and an increase of 15 ‘robots’.

The ‘robots’ are created in-house to complete essential but repetitive non-decision-based tasks, such as searching, collating and formatting data, populating forms, setting up claims, instructing third parties and processing payments.

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